Visit the Holiday Shop

Visit the Holiday Shop

Customer Care

Types of Shipping

  • We value your patronage and grateful for shopping with us. We make every effort to ensure safe and timely delivery. *

Shipping Regions

  • Currently we ship only to the 48 contiguous states.
  • Canadian shipping will be up and running soon but only available on a limited supply of merchandise.
  • Hawaii, Alaska, US Territories, and Mexico or other global destinations are not available at this time.

Our Preferred Shipper is UPS.

We have found their quality of service is what our customers have come to expect in fine service.

From time to time our vendors will ship directly to your door to keep shipping cost down and reduce the carbon footprint of delivery services.

Vendor shipped items select there preferred method and control the shipping with their internal team. We are notified of the tracking information from their prefered carriers, work with them and pass this information on to you via email.

Small Item Shipping

  • Items Under 150 lbs (68 kg)
  • Normally UPS or FedEx Ground

Large Item Shipping

  • Items of 151 lbs (69 kg) or more
  • Large furniture pieces
  • Large decorative or extremely fragile lighting of decorative glass items
  • Ship times can vary and some large items are delivery by White Glove Service

Expedited Shipping

  • Items available for expedited shipping methods provide this option on the checkout page.
  • Please note the expedited shipping time only refers to the time the package is picked up by our carrier and delivered to your door. It does not refer to our office and warehouse internal movement.
  • You can send us a message here with your order number and we will do our best to expedite the order quickly. Our response time is during normal daily and weekly  business hours. Mon-Fri 9 AM to 6 PM EST.
  • Rush fees may apply

*Note: Recent events of 2021 and the worldwide shipping changes due to health restrictions, incidents with large carrier ships, and the backlog of shipping this created worldwide we have experienced some delays or outages of merchandise. We are make every effort with our suppliers to stay on top of the situation and keep you up-to-date.

 

 Need Further Assistance? Reach out to our Customer Care Team

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